All goods are shipped Internationally (wide-world) directly from Russia, St.Petersburg.
1. Shipping methods
At the moment we use the following shipping methods:
1.1. DHL Express
As every order is unique, shipping costs will vary depending on the size, weight and destination of your chosen items. You can always check estimate shipping costs when you are on the page "View cart"
1.2. Russian Post delivery
2. Delivery Time
All orders are processed and shipped within 1-3 business days after acceptance of payment. This time is necessary to pack the goods and to prepare documents for custom as all goods are sent from St.Petersburg, Russia.
2.1 DHL Express delivery times vary depending on the destination address but most shipments take:
2.2. Delivery by Russian Post takes 15-30 working days depending on country of destination. All parcels are provided with tracking numbers.
3. Cost of Delivery
Shipping costs are based on weight of the goods and country of destination, they are counted by the shopping cart. You can always check estimate shipping costs when you are on the page "View cart"
Below is a table with information on cost of delivery by DHL Express to some countries depending on weight of the order.
Shipping rates for Russian Post method of delivery are as following:
Cost, US $
Some customers worry about risks of damages and losses because of long way from other country. We want to assure you that such risks are minimal, statistic of more than 20 years of our work shows that very few parcels are lost and in all cases we returned payment to customer. Registered International Mail does not allow to get official insurance for parcels but we guarantee that all damaged or lost parcels are refunded .
5. International Shipping Disclaimer
You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods.
We do not collect this beforehand, and cannot give you an estimate of the cost – charges vary around the world.
As an international consumer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be.
If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order.
If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.
6. Return policy
If you find some faults in goods that you received or you feel that received not what you expected you can return items back within two weeks. You may get other things (the same or similar at your choice) or get your payment back. In any case you have to send us via e-mail a request with your wish to return goods.
If you want to exchange goods you have to inform us about it by e-mail and to reserved desired things. Then you need to return received items by regular mail at your expenses . As soon as we receive that goods back we will send you reserved items.
Product Return Request
Russian Crafts accepts returns within 30 days from date of sale for items returned in new, unused condition, and returned in their original package. We will gladly credit the original credit card, PayPal account, or issue an Russian Crafts Gift Certificate for items returned in new, unused condition.
Russian Crafts does not offer direct exchanges. Instead, first complete the return process for the original item(s). Then, place a new order for the product(s) you want as a replacement. Nearly all goods which are sold at the Russian Crafts site exist in one copy only as they are hand made so we can not exchange for exactly the same items.
Misship, Damaged, or Incorrect Shipments
If you receive incorrect or damaged items, or you feel your order is incomplete, please contact us immediately so that we may resolve the issue quickly. We will return money for the damaged item(s) or replace it with other item(s) at your choice.
Refusal of Shipments
If you refuse the delivery of your package from the shipping carrier, you will be responsible for all shipping charges associated with returning the package to Russian Crafts. If you refuse from your package at the post office before receiving it the shipment will be returned at no cost from your side.
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